We are once again taking delivery orders! Our next delivery day is Friday, June 15th!**

Policies

Delivery Policy


Delivery Date + Time
We fulfill fresh flower orders on Fridays. Our delivery window is 11AM to 6PM. We cannot guarantee a specific delivery time.

No Contact Deliveries (Covid-19 Policy)
For deliveries to a house, we leave floral orders in a safe location near the door and ring the doorbell. If no one immediately answers the door, we send a courtesy text or phone call to alert the recipient that the flowers are outside. In the event that there is no number for the recipient, we will contact the sender via text or email (whichever is left on the order) to let them know their order has been left outside of the delivery location. Due to a high volume of orders, we are unable to wait with the flowers so please be on standby to either receive your flowers or notify your recipient that their flowers are outside. We are not responsible for any items that are damaged due to weather, theft or conditions that are out of our control.

For deliveries to a condominium or apartment building with a lobby, we will either leave the flowers with the front desk or at the front door of the apartment building depending on the building's delivery policy. If no one immediately answers the door, we send a courtesy text or phone call to alert the recipient that the flowers are at the desk or front door. Due to a high volume of orders, we are unable to wait with the flowers so please be on standby to either receive your flowers or notify your recipient that their flowers are outside. We are not responsible for any items that are damaged due to weather, theft or conditions that are out of our control.

Delivery Addresses + Information
We make every reasonable attempt to delivery your flowers in a timely manner. With that said, it is the responsibility of the customer to provide us with the correct information. Calma is not responsible for any misinformation provided by the ordering party including incorrect addresses or contact phone numbers. If an incorrect or incomplete address is provided and a delivery attempt has been made, the ordering party may be subject to an additional product and delivery fee for any attempts made thereafter. 

Return Policy

At Calma we do everything possible to provide fresh, beautiful florals. Still, it's important that customers understand that fresh flowers are extremely delicate and require proper care. With proper care, we guarantee your flowers will last a minimum of 72 hours from pickup or delivery date. To ensure the longest vase life of your flowers, please visit our Flower Care Guide for care instructions. The way you treat your flowers will impact how long your flowers will last!
If you are not happy with the quality of your flowers, please get in touch at hi@calma-miami.com within 72 hours of your pickup or delivery date. Please provide a detailed description of your quality issue as well as photos of your flowers. In the event that a customer has a valid quality issue, we exchange the faulty arrangement/bouquet for a new arrangement/bouquet. We do not offer refunds.
We also do not offer refunds or replacements based off of personal tastes & flower preferences. If you are looking for something specific, please get in touch with us directly before placing your order. Otherwise, all arrangements are 'Designer's Choice' and made at our discretion.