FAQ

While we're primarily an event-focused floral studio, we sometimes offer delivery for those wishing to gift or receive flowers. You can place those orders through out web shop.

Sometimes you might need flowers for something and it's not quite an event and it's not quite a delivery order - this is where custom orders come in!

If this sounds like you,  please fill out our Event Inquiry Form and we'll be in touch shortly.

Our $800 minimum applies for custom orders as well.

We are currently not taking on any weddings in 2025 + 2026 in order to focus on other types of floral events. Sorry!

Our delivery window is 11AM to 6PM. We cannot guarantee a specific delivery time.

For deliveries we used a messenger service called Roadie. If delivering to a house, they knock / ring the doorbell. If after 5 minutes no one comes to the door, they leave floral orders in a safe location near the door. Due to a high volume of orders, we are unable to wait more than 5 minutes with the flowers so please be on standby to either receive your flowers or notify your recipient that their flowers are outside. While we do everything possible to make sure flowers are left in a safe place, we are not responsible for any items that are damaged due to weather, theft or conditions that are out of our control.

For deliveries to a condominium or apartment building with a lobby, we will either leave the flowers with the front desk or at the front door of the apartment building depending on the building's delivery policy. If no one immediately answers the door, we send a courtesy text or phone call to alert the recipient that the flowers are at the desk or front door.

We make every reasonable attempt to delivery your flowers in a timely manner. With that said, it is the responsibility of the customer to provide us with the correct information. Calma is not responsible for any misinformation provided by the ordering party including incorrect addresses or contact phone numbers. If an incorrect or incomplete address is provided and a delivery attempt has been made, the ordering party may will subject to an additional delivery fee for any attempts made thereafter.

At Calma we do everything possible to provide fresh, beautiful florals. Still, it's important that customers understand that fresh flowers are extremely delicate and require proper care. With proper care, we guarantee your flowers will last a minimum of 72 hours from pickup or delivery date. The way you treat your flowers will impact how long your flowers will last! If you are not happy with the life of your flowers, please get in touch at hi@calma-miami.com within 72 hours of your pickup or delivery date. Please provide a detailed description of your quality issue as well as photos of your flowers. In the event that a customer has a valid quality issue, we exchange the faulty arrangement/bouquet for a new arrangement/bouquet. We do not offer refunds. We also do not offer refunds or replacements based off of personal tastes, color & flower preferences. All arrangements are 'Designer's Choice' and made at our discretion using what is fresh and available in the market. This flexibility is what allows us to create unique work with interesting flowers that are available on a seasonal and week-to-week basis. We understand this way of working is not for everyone and are happy to refer you to a florist who works within pre-determined styles if that's what you're looking for!